TERMS & CONDITIONS
Thank you for placing your order with Timeless Groceries (ABN: 13637285619). We know that most
people do not read the fine print on our website, however because we deal with perishable
products, we wish to highlight to you the following under our Terms & Conditions.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply
with and be bound by the following terms and conditions of use, which together with our privacy
policy and website disclaimer, govern timelessgroceries.com.au relationship with you in relation to
your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the
purposes of these terms and conditions, “Us”, “Our” and “We” refers to timelessgroceries.com.au
and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please
check these terms regularly prior to using our website to ensure you are aware of any changes. We
will endeavour to highlight any significant or substantive changes to you where possible. If you
choose to use our website, then we will regard that use as conclusive evidence of your agreement
and acceptance that these terms govern your and timelessgroceries.com.au rights and obligations
to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept
that timelessgroceries.com.au is not legally responsible for any loss or damage you might suffer
related to your use of the website, whether from errors or from omissions in our documents or
information, any goods or services we may offer or from any other use of the website. This includes
your use or reliance on any third-party content, links, comments or advertisements. Your use of, or
reliance on, any information or materials on this website is entirely at your own risk, for which we
shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available
through this website meet your specific, personal requirements. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude liability for
any such inaccuracies or errors to the fullest extent permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64
and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010
(Cth), timelessgroceries.com.au liability for any breach of a term of this agreement is limited to: the
supplying of the goods or services to you again; the replacement of the goods; or the payment of the
cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
To the fullest extent permitted by law, timelessgroceries.com.au absolutely disclaims all warranties,
expressed or implied, including, but not limited to, implied warranties of merchantability and fitness
for any particular purpose. timelessgroceries.com.au gives no warranty that the documents, goods
or services will be free of errors, or that defects will be corrected, or that our website or its server is
free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on
our website, we do not warrant or make any representations regarding the use or the result of the
use of any document, product, service, link or information in its website or as to their correctness,
suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of timelessgroceries.com.au to bear any and
all costs of servicing, repairs, or correction. The applicable law in your state or territory may not
permit these exclusions, particularly the exclusions of some implied warranties. Some of the above
may not apply to you but you must ensure you are aware of any risk you may be taking by using this
website or any products or services that may be offered through it. It is your responsibility to do so.
FOOD, GROCERIES OR CATERING
Timeless Groceries is a business providing grocery products from numerous suppliers and we are
proud to source quality products from small producers as well as wholesale markets and bulk
products. Indeed, we actively source products either direct from farmers or producers who do not
have the scale to sell to supermarkets and/or who expect a better return than the supermarkets
The products displayed on the timelessgroceries.com.au website are therefore indicative only and
that the products you receive may vary from those displayed according to seasonal availability and
affects. Fruit & vegetables in particular may vary in shape & size as our philosophy is to provide
quality products direct from source, rather than “supermarket perfect”. Images have been provided
for illustrative purposes only and we do not guarantee that any image will reproduce in true colour
nor that any given image will reflect or portray the full design or options relating to that product.
The information contained in this website is for general information purposes only and is not meant
to substitute professional dietary advice or treatment.
If you have or suspect you may have allergies or medical issues which may be affected by certain
foods, or, after taking any of our products, find you may have or be experiencing side effects, you
should promptly contact your health care provider.
Any statements regarding dietary supplements are to be used at your discretion and are not
intended to diagnose, treat, cure or prevent any disease.
Should you have suspected or known allergies or food related medical issues, you must inform
Timeless Groceries at time of ordering.
Ordering options are displayed on our website timelessgroceries.com.au. You may vary the
quantity, add or subtract items. Quantity for goods may be expressed as the “net weight” for
packaged items, weight by kilograms or grams for non-packaged items or by numerical quantity.
These units will be displayed alongside the product information.
Should an item not be available or not of the quality we expect, we will contact you to arrange a
deletion of the product or a substitution.
Our website will state ordering deadlines for a delivery date. This is to ensure we source the freshest
product from our suppliers rather than holding perishable stock and to reduce any wastage. For
instance, bread is ordered and delivered fresh daily direct from our baker and delivered to you on
the same day it is baked. Our eggs are free range and may vary in size. Vegetables ordered as units,
rather than weight may vary in quantity (up if deemed smaller than expected).
Payment options are contained on our website and payment must be processed prior to delivery
RETURNS AND REFUNDS
Naturesmeals.com.au handles returns and processes refunds in accordance with the Australian
Consumer Protection legislation.
Timeless Groceries inspect all products at time of packaging your order to ensure quality. Should
you be unhappy with any product, we offer a full refund or replacement or substitution to your
Refunds will be processed promptly, and payment made by the same method that you made
payment. All refunds are made at the discretion of Timeless Groceries
All our goods are received and prepared at our primary registered (Hume Shire) Level 2 commercial
kitchen located at 3/1-3 Frederick Street. Sunbury. Vic. Australia. The kitchen has a large refrigeration facility.
We also undertake repackaging of products at this facility, including vacuum packaging and comply
with FSANZ food labelling requirements.
DELIVERY OF GOODS
Physical goods will be delivered by Timeless Groceries in our refrigerated vehicles on the requested
Our delivery runs service multiple customers and we utilise the latest technology to ensure efficiency
of delivery, however we cannot guarantee a specific delivery time. We therefore ask that you ensure
there is someone available to accept delivery. We will text you when we are near your location. You
may contact us for a mutually convenient alternative if this is not practicable.
Most items are not immediately perishable, and all meat orders are vacuum packed, however should
no one be available to accept delivery we will make every effort to contact you. Should we fail to
contact you we will return your order to our facility as our preference. Timeless Groceries accepts
no further responsibility for goods delivered or spoilage as a result of unattended delivery.
Timeless Groceries provides food which has not been treated to prolong packaging life and you
acknowledge that once an order has been placed and delivered that you must consume that food in
the manner prescribed on the packaging and within the specified date contained on the packaging (if
Immediately perishable goods such as meat, eggs and dairy products not consumed immediately
must be kept appropriately refrigerated at no greater than 4 degrees Celsius.
Should you have any technical problems ordering any of our goods, or wish to discuss ordering or
delivery please contact us so we may try to assist you. Details are on our website.